|DepartmentCommercial||SupervisorCustomer Service Manager|
|DateAugust 4, 2017||Closing August 10, 2017|
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Serves as primary point of contact for residential and small business customers. Assists customers with billing inquiries, new service requests, disconnects, and special deposits. Completes paperwork for service applications and disconnects. Investigates credit references of new customers, negotiates payment arrangements, and may perform collection functions on delinquent accounts. Sells and promotes services of the company while dealing with new and existing customers. Responsible for meeting established sales goals. Inputs repair and trouble reports and reports them to appropriate managers and area supervisor.
Duties and Responsibilities
<li>Knowledge of company products and services.</li>
<li>Knowledge of company policies and procedures.</li>
<li>Knowledge of general office procedures.</li>
<li>Knowledge of basic cashiering and bookkeeping practices.</li>
<li>Skill in operating various office equipment such as personal computer, copier, fax, and telephone systems.</li>
<li>Skill in oral and written communication.</li>
<li>Skills in prioritizing and completing multiple projects.</li>
<li>Skill in identifying problems and resolutions.</li>
<li>Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to follow written and oral instructions.</li>
<li>Ability to work with frequent interruptions.</li>
<li>Ability to pay close attention to detail.</li>
<li>Ability to effectively function as a team player.</li>
Education and/or Experience
High School diploma or equivalent PLUS one year of customer service experience.
General working hours are 8am-5pm M-F. This is a non-exempt position and may be subject to overtime on occasion.