RT Communications Logo

Facebook

Help when you need it.

RT’s Technical Support Internet Helpdesk is here for you 24 hours a day 7 days a week.

The Helpdesk will assist you with anything from Internet connection problems to configuring your email client.

The RT Helpdesk can be reached at 1.866.389.1565

If you don’t feel like calling our helpdesk they can also be reached via email at: support@rtconnect.net
OR
Open a web chat session with one of our top notch helpdesk agents and get assistance right from your computer.*

Click the link below to launch the web chat application.

WEB CHAT

*A working Internet connection is required for a Webchat session.

WildBlue Customers, please call 1.888.886.6870 for 24/7 Internet support.

Add Line

Relieve those concerns over shared lines in your home or office by dedicating a line for your business, modem, or FAX. Our customer service representatives can help you determine if additional lines are needed.

Last Call

Easily dial your last caller – even if you didn’t answer. If you couldn’t get to the phone in time, you can still find out who called. Return the call by dialing a simple code.

How to use:

  • Lift the handset and listen for a normal dial tone.
  • If you were already on the phone and ignored a call waiting tone, press and quickly release the "switch hook."
  • Press *69. (On a rotary dial phone, dial 1169.) Your call will go through like a normal call.

If the line is busy:

  • Hang up. Your phone will keep trying the line for up to 30 minutes.
  • A special callback ring alerts you if the line becomes free. (Some phones ring normally.)
  • Lift the handset to automatically place the call.

To cancel your Automatic Recall request:

  • Press *89. (On a rotary phone dial 1189.)
  • Listen for the confirmation tone or announcement. Hang up.

Note:
The "switch hook" is the button on the handset that pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead. In some areas, after you dial *69, a recorded voice will give you the phone number of the call you missed and ask if you want to use the Automatic Recall feature. Just follow the voice instructions. Does not work on 800 numbers, 900 numbers, outside the specified service area, or lines where Call Forward and some other call services have been activated.

Caller ID – Name & Number

Don’t want to be disturbed? Waiting for that one important call? Know who is calling without picking up the receiver. When you receive a call, the name and number of the person calling you is shown on your Caller ID display screen. Plus, calls received when you aren’t home are saved for later access.

How to Use: When you receive a call, wait until your telephone completes a second ringing signal. The telephone number calling you and the name associated with that number in the RT Communications records-will automatically appear on your display screen. If you choose to answer the call, the name and number will remain on the screen until you or the caller hangs up.

Note:
Subscription to Caller ID service requires the purchase of a display telephone or add-on display unit. If the letter "P" or "Private" appears on your display after the second ring, the caller may have blocked the display of their name and number by pressing *67 (or dialing 1167 on a rotary phone) before placing the call. You can choose whether or not to answer the call. If "unknown name", "unknown number", "out of area", or "0" appears, the caller is in an area that does not support Caller ID services.

Per Call Blocking

By dialing a code before you place a call, you can prevent your phone number from appearing on the Caller ID display of the person receiving your call.

How to use:

  • Lift the handset and listen for the dial tone.
  • Press *67. (On a rotary phone, dial 1167.)
  • Dial the number you’re calling as usual.

The person you’ve called will not be able to see your number displayed on their telephone display screen. Instead, a "P" or "Private" will be displayed. There is no charge for this service and it is automatically on your line.

Note:
You must dial *67 before each call you place. Otherwise, your phone number will be released to the person receiving your call. If you have requested Per Line Blocking from your telephone company, you do not need to dial a code to block your number each time. Your number will always appear as "Private", to override the service, dial *82 before placing your call.

Anonymous Call Rejection

Reject calls from parties who have intentionally blocked their caller name and number information.

How to use:

  • Lift the handset and listen for the dial tone.
  • Press *77. (On a rotary phone, dial 1177.)
  • Listen for the recorded announcement telling you whether the feature is currently on or off.

To cancel the service:
Press *87 and listen for the recorded message (On a rotary phone, dial 1187.)

Selective Call Acceptance

Allows you to program your phone to only accept calls from your special list.

How to use:

  • Lift the handset and listen for the dial tone.
  • Press *64. (On a rotary phone, dial 1164.)
  • Listen for the announcement telling you whether the feature is currently on or off.
  • An announcement will tell you how many numbers are currently on your list.
  • Follow voice instructions and dial 3 to turn the service ON or OFF.

Selective Call Rejection

Bothersome callers? Now you can program your phone to reject calls from any number you place in the rejection list. When your service is turned "on," any caller(s) in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual.

How to use:

  • Lift the handset and listen for the dial tone.
  • Press *60. (On a rotary phone, dial 1160.)
  • Listen for announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list.
  • Follow the voice instruction and dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To add the last caller to your rejection list:
Press #01#. (On a rotary phone, dial 1201.)

To hear the phone number on your list:

  • Dial 1.
  • After the list is read, voice instructions will follow.

To add a number to your list:

  • Press #. (On a rotary phone, dial 12.)
  • Follow the voice instructions you’ll hear. You can store up to 31 phone numbers in your rejection list.

To remove a number from your list:

  • Press *. (On a rotary phone, dial 11.)
  • Follow the voice instructions to remove any or all numbers from your rejection list.

To hear instructions again:
Dial 0.

Note:
You will not be notified when or how many calls have been rejected. You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Acceptance, Selective Call Rejection, and similar services.

Call Forward - All

Let your calls follow you to another number. You can program your calls to ring at another number. Each time a call is forwarded, your phone will make one short ring. It can still be used to make outgoing calls.

To turn on the service:

  • Lift the handset and listen for the dial tone.
  • Press *72. (On rotary phone, dial 1172.)
  • Listen for the dial tone.
  • Dial the number where you want your calls forwarded.
  • When the phone is answered, your Call Forward is in effect.

If line is busy, or no answer:
Hang up. Within two minutes, repeat steps 1-4 above. You’ll hear a confirmation tone to let you know your Call Forward is now working.

To turn off the service:

  • Lift the handset and listen for dial tone.
  • Press *73. (On rotary phone, dial 1173.)
  • Listen for the confirmation tone, and then hang up. Your Call Forward is now off and calls will ring normally on your phone.

To change the "forward to" number:

  • Turn off Call Forward.
  • Repeat steps 1-5 above to turn on Call Forward, entering the new "forward to" number.

Note:
Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. Or if you have speed calling, you may dial one of your codes instead.

Call Forward Busy

Whenever you’re on the phone, you can be sure your callers can talk with someone else or can leave a message for you. Easily turn it on or off, or change the forwarding number – anytime.

To turn on the service:

  • Lift the handset and listen for the dial tone.
  • Press *90. (On rotary phone, dial 1190.)
  • Listen for the dial tone.
  • Dial the number where you want your calls forwarded.
  • When the phone is answered, your Call Forward is in effect.

If line is busy, or no answer:

  • Hang up.
  • Within two minutes, repeat steps 1-4 above. You’ll hear a confirmation tone to let you know your Call Forward is now working.

To turn off the service:

  • Lift the handset and listen for dial tone.
  • Press *91. (On rotary phone, dial 1191.)
  • Listen for the confirmation tone, and then hang up. Your Call Forward is now off and calls will ring normally on your phone.

To change the "forward to" number:

  • Turn off Call Forward Busy.
  • Repeat the steps above to turn on Call Forward Busy, entering the new "forward to" number.

Note:
Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. Or if you have speed calling, you may dial one of your codes instead.

Call Forward No Answer

If you can’t get to the phone, you can be sure that your calls won’t go unanswered. You can easily change the forwarding number, even choosing how many times your phone should ring.

To turn on the service in Albin, Burns, Carpenter, Hulett, Kaycee, Midwest, Moorcroft, Newcastle, Osage, Pine Bluffs and Upton:

  • Lift the handset and listen for the dial tone.
  • Press *92. (On rotary phone, dial 1192.)
  • Listen for the dial tone.
  • Dial the number of rings (from 2 to 9) to be allowed before the call is forwarded. Then, dial the number where you want your calls forwarded.
  • When the phone is answered, your Call Forward No Answer is in effect.

If line is busy, or no answer:

  • Hang up.
  • Within two minutes, repeat steps 1-4 above. You’ll hear a confirmation tone to let you know your Call Forward No Answer is in effect.

To turn on the service in Worland, Thermopolis, Shoshoni and Kirby:

  • Lift the handset and listen for the dial tone.
  • Press *92. (On rotary phone, dial 1192.)
  • Listen for the dial tone.
  • Dial the number where you want your calls forwarded.
  • When the phone is answered, your Call Forward No Answer is in effect.

If line is busy, or no answer:

  • Hang up.
  • Repeat steps 1-4 above. You’ll hear a confirmation tone to let you know your Call Forward No Answer is in effect.
  • To change the number of rings before a call is forwarded, lift handset and listen for the dial tone once again.
  • Press *94. (On rotary phone, dial 1194.)
  • Dial number of rings (2-9) to be allowed before the call is forwarded.
  • Hang up.

To turn off the service:

  • Lift the handset and listen for dial tone.
  • Press *93. (On rotary phone, dial 1193.)
  • Listen for the confirmation tone, and then hang up. Your Call Forward is now off and calls will ring normally on your phone.
  • To change the "forward to" number:
  • Turn off Call Forward No Answer. See steps listed above.
  • Repeat steps above to turn on Call Forward No Answer, entering the new "forward to" number.

Note:
Dial the number exactly as if you are calling directly. For a local number, dial the 7-digit phone number. For a long distance number, dial "1" plus the area code. Or if you have speed calling, you may dial one of your codes instead.

Remote Call Forward
This forwarding is performed in the central office and is constant. Programming for Remote Call Forwarding is performed by the telecommunications company at the request of the customer.

Selective Call Forwarding
You can program your phone to forward only those calls from a special list of numbers to another number – such as your car phone. When your service is turned "ON," calls from numbers in your forward list will be re-routed to your "forward to" number. All others will ring at your phone as usual.

How to use:

  • Lift the handset and listen for the dial tone.
  • Press *63. (On rotary phone, dial 1163.)
  • Listen for an announcement telling you whether the feature is currently stored in your forward list.
  • Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF), or turn the feature OFF (if it is currently ON).

To add the last caller to your forward list:

  • Press #01#. (On a rotary phone dial 1201.)
  • To enter your "forward to" number:
  • The first time you turn on the service, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current "forward to" number.
  • If the current number is correct, dial 1.
  • If you wish to change the current "forward to" number, dial 0 and then follow the voice instructions.

To hear the phone numbers on your list:

  • Dial 1.
  • After the list is read, voice instructions will follow.

To add a number to your list:

  • Press #. (On a rotary phone, dial 12.)
  • Follow the voice instructions you’ll hear to store up to 31 numbers on your forward list.

To remove a number from your list:

  • Press *. (On a rotary phone, dial 11.)
  • Follow the voice instructions to remove any or all of the numbers from your forward list.

To hear instructions again:
Dial 0.

Note: You may press 1, 0, #, or * at any time rather than waiting for the voice instructions. The list you create here is separate from any other lists you may be using for Distinctive Ringing/Call Waiting, Selective Call Acceptance, Selective Call Rejection, and similar services. This service can work with Call Forward (all calls). Numbers on your preferred list will follow you to your Selective Call Forward number. All other calls will be routed to your regular Call Forward number.

Call Forward Remote Access

Not at home or the office? Need to receive that important call? Now you can use a touch tone telephone at another location to change your Call Forward on your home or business phone.

For exchanges in Albin, Burns, Carpenter, Hulett, Kaycee, Midwest, Moorcroft, Newcastle, Osage, Pine Bluffs and Upton:

  • Lift the handset of any touch tone phone and listen for the dial tone.
  • Dial the Call Forward access number provided by your telephone company.
  • After the line rings, listen for the special dial tone.
  • Dial your 7-digit home or business telephone number that has Call Forward.
  • Dial your Personal Identification Number (PIN).
  • Listen for the special dial tone.
  • Press #72 and the number you are forwarding to.
  • If the line is busy, or there is no answer, repeat the above procedure. You will hear a confirmation tone to let you know your Call Forward is activated.

For exchanges in Worland, Thermopolis, Shoshoni and Kirby:

  • Lift the handset of any touch-tone phone and listen for the dial tone.
  • Dial the Call Forward access number provided by your telephone company.
  • After the line rings, listen for special announcement.
  • Dial your 7-digit home or business telephone number that has Call Forward.
  • Dial your Personal Identification Number (PIN).
  • Listen for the next special announcement.
  • Press *72 and the number you are forwarding to.
  • Proceed with one of the three Call Forward functions: Call Forward, Call Forward Busy, Call Forward No Answer

Call Transfer and 3-Way Calling Call Transfer
You can transfer a call to another number or add a third person to a call. When you’re ready to hang up, the other two people can continue their conversation.

3-Way Calling

When you’re talking with someone, you can add a third person to the call. It’s easy to coordinate family schedules or hold a telephone conference with business colleagues.

To transfer a call:

  • Press and quickly release the "switch hook" to place the person you’re talking with on hold.
  • Listen for the dial tone.
  • Dial the third person’s phone number. (If you have speed calling, you may dial one of your codes instead.)
  • When the third person answers, you can talk privately before making it a 3-way conversation.
  • To complete the transfer, press and quickly release the "switch hook". You can now talk with both people at the same time.
  • Hang up. The other two people can continue their conversation.
  • To cancel the transfer: You can cancel the transfer at anytime if the third person did not answer, you received a busy signal or recording, or you wish to cancel the transfer after talking to the third person. Just press and release the "switch hook" twice. You’ll be reconnected to the person holding.

Call Waiting

You can use your telephone without missing other calls. A special tone alerts you to a waiting call; the person calling you hears normal ringing.

To answer a waiting call:

  • When you’re on the phone, a special tone tells you a second call is waiting.
  • Simply press and quickly release the "switch-hook" on your telephone. Your first caller is automatically placed on hold, while you’re connected with the second caller.

If you choose not to answer the incoming call:
You’ll hear a special tone to remind you of the waiting call.

To alternate between callers:
Simply press and quickly release the "switch-hook". While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To end either call:

  • Hang up.
  • Your phone will ring.
  • When you answer, you’ll be connected with the remaining caller.

To turn off Call Waiting before making a call:

  • Lift the handset and listen for the dial tone.
  • Press *70. (On a rotary phone, dial 1170.)
  • Listen for the confirmation tone.
  • Dial the telephone number you wish to call. Now, your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.
  • After you hang up, Call Waiting automatically "turns on" again.

To turn off Call Waiting during a call:

  • Press and release the "switch hook".
  • Press *70, on a rotary phone, dial 1170.
  • Listen for the confirmation tone. You’ll automatically be reconnected to your call.
  • After you hang up, Call Waiting automatically "turns on" again.

Note:
You must have 3-Way Calling to "turn off" Call Waiting during a call. The "switch-hook" is the button the handset pushes down when you hang up the phone. Some telephones have a Link or Flash key you can press instead.

Data Lines

Do you need dedicated data service or direct access to a frame relay point? We offer a free consultation on all of our services from metering to high-speed broadband. Call one of our professionals and let them walk you through all of your options. We’ll find the right one for you! Here are a few ideas.

Digital Data Services provide fast, high-quality, secure voice and data connections. With Digital Data Services, you get a dedicated circuit of pre-subscribed bandwidth you can safeguard sensitive or confidential information. All at virtually error-free rates of 2.4, 4.8, 9.6, 19.2, 56 or 64 kbps.

DS1 service provides high-capacity/high-performance dedicated digital information channels designed for full duplex point-to-point transmission at 1.544 Mbps. Think of the possibilities, calling centers, LAN-to-LAN, WAN-to-WAN, bulk data transfer, Distance Learning, Video teleconferencing and up-grading from systems at a lower speed.

Directory Listing

Promote your business in our local telephone directories. Make sure friends and family can reach you by keeping your listing current in the area directories.

Distinctive Ring

Know who the call is for – as soon as it rings! Two, three, or four different phone numbers can be assigned to your home telephone line. Use one number for the adults…a separate number for a home business…and another for the children. You can answer the phone differently for different callers.

To use:

  • When someone dials your main telephone number, you’ll hear normal ringing (one long ring).
  • When someone dials any of the other telephone numbers, you’ll hear a special ring that identifies that number (such as two short rings).
  • Wait until the full ring pattern is complete before answering. You’ll know whether the call is for you – and how you should greet the caller.

If you also have Call Waiting:

  • If someone dials your main number while you’re on the phone, you’ll hear a normal Call Waiting tone.
  • If someone dials one of the other numbers, you’ll hear a special Call Waiting tone that identifies that particular number (such as two short tones).

Note:
Your telephone company determines how many different numbers can be assigned to your line. Only one conversation can be held at a time. Although you have more than one telephone number, you still have just one line.

    Speed Calling

You can enter up to eight telephone numbers – local or long distance – into your Speed Calling list. Then you can reach those people by dialing just one digit.

To program your Speed Calling list:

  • Lift the handset and listen for the dial tone.
  • Press *74. (On a rotary phone, dial 1174.)
  • Listen for the dial tone.
  • Dial a one-digit speed code. Chose any number 2-9.
  • Dial the telephone number you wish to assign to that speed code.
  • For long distance, be sure to include "1" plus the area code.
  • Press the # key.
  • Listen for confirmation tone.
  • To call someone on your Speed Calling list:
  • Lift the handset and listen for the dial tone.
  • Dial the one-digit speed code, then press the # key. On a rotary phone, wait four seconds after dialing.

To change your Speed Calling list:

  • Lift the handset and listen for the dial tone.
  • Press *74. (On a rotary phone, dial 1174.)
  • Listen for dial tone.
  • Dial the one-digit speed code you wish to change.
  • Listen for the cancellation tone, then the dial tone. Follow steps 4-7 above to program your Speed Calling list. Speed Calling 30 You can program up to 30 telephone numbers – local or long distance – into your Speed Calling list. Then you can reach those people by dialing just two digits.

To program your Speed Calling list:

  • Lift the handset and listen for the dial tone.
  • Press *75. (On a rotary phone, dial 1175.)
  • Listen for the dial tone.
  • Dial a two-digit speed code. Choose any number 20-49.
  • Dial the telephone number you wish to assign to that speed code. For long distance, be sure to include "1" plus the area code.
  • Press the # key.
  • Listen for confirmation tone.

To call someone on your Speed Calling list:

  • Lift the handset and listen for the dial tone.
  • Dial the two-digit speed code, then press the # key. On a rotary phone, wait four seconds after dialing.
  • To change your Speed Calling list:
  • Lift the handset and listen for the dial tone.
  • Press #75. (On a rotary phone, dial 1175.)
  • Listen for dial tone.
  • Dial the two-digit speed code you wish to change.
  • Listen for the cancellation tone, then the dial tone. Follow steps 4-7 above to program your Speed Calling list.

Voice Mail

This feature receives incoming calls for you, plays your recorded message and records callers’ messages, functioning as an answering service. Voice Mail gives you the services of an answering machine without power failure and in some exchanges it takes calls while your line is busy, so you don’t miss any important calls. RT Communications has staff on hand that can help design the right Voice Mail options to fit your home or business needs. Clicking on each Voice Mail package will take you to an instructions list for each option.

Basic Mailbox:

  • One Personal Greeting; 1 minute in length
  • 20 Messages; up to 1 minute in length
  • 15 days to purge messages
  • MWI/Stutter to 1 device

Standard Mailbox:

  • Three Personal Greetings; 1 minute in length
  • Schedule for each greeting 25 Messages; up to 1 minute in length
  • 15 days to purge messages
  • Group Messaging
  • Message Forwarding
  • Broadcast list (10 lists; 25 addresses per list)
  • MWI/Stutter to 1 device

Deluxe Mailbox:

  • Three Personal Greetings; 1 minute in length
  • Schedule for each greeting 30 Messages; up to 1 minute in length
  • 15 days to purge messages
  • Group Messaging
  • Message Forwarding
  • Broadcast list (10 lists; 25 addresses per list)
  • Operator Revert
  • MWI/Stutter to 1 device

Additional services like Pager Notification and Sub-User Mailbox are also available for Voice Mail Services. Contact your RT Communications Customer Service Department for details. 307-347-7020 or Toll Free 800-647-9841

Warm Line

Be prepared for emergency situations. Help is not far away - even when you can’t dial the phone. Your telephone can automatically dial an emergency number for you. To prevent Warm Line’s automatic dialing, you must begin dialing within 30 seconds after lifting the handset.

To use:

  • Lift the handset and wait 30 seconds.
  • The pre-designated number is automatically dialed.
  • To prevent automatic dialing:
  • Begin dialing within 30 seconds after lifting the handset.

Note:
You must select the telephone number to be dialed when you sign up for Warm Line service. To change this number, contact your local telephone company.

Help when you need it.

Troubleshooting FAQs

I can’t connect to the Internet, what can I check?
Ensure your phone or Ethernet cable is securely plugged in. Next, make sure there is power going to your modem. If you have an ADSL modem, is the ADSL light on the modem solid green? To check if you have an IP address, do the following:
  • For Windows98 or earlier, go to the Start menu, Run, type "command". At the prompt, type "winipcfg". A window pops up. Use the drop-down box to select your NIC card and hit the "Release" button, then hit the "Renew" button. If you do not get an IP address, call the Helpdesk at 1-866-389-1565.
  • For Windows NT or later, go to the Start menu, Run, type "cmd". At the prompt, type "ipconfig/release" and then type "ipconfig /renew". If you do not get an IP address, call the Helpdesk at 1-866-389-1565.
How can I test my DSL speed?
DSL speed can be tested at http://speedtest.actaccess.net.
My DSL seems to be slow, what could be the cause?
There are several factors that contribute to DSL speeds. The Internet is dynamic by nature and bandwidth cannot be guaranteed. However, if it is excessively slow, try the above speed test websites and contact the Helpdesk at 1-866-389-1565.
How do I change my e-mail password?
Call the 24/7 Helpdesk at 1-866-389-1565 and have them change your password.
I didn’t receive an e-mail that was sent to me, where would it go?
Check the Greymail folder by logging in to your e-mail account using Webmail at http://webmail.rtconnect.net. The e-mail may have been tagged as SPAM. By default, RTConnect.net’s Anti-SPAM feature is turned on for all users. Any e-mail that is identified as SPAM is put in the Greymail folder and kept there for a maximum of 14 days. If you wish to turn this feature off, please call the Helpdesk at 1-866-389-1565.
With RTConnect.net’s virus protection, am I protected against all computer viruses?
Over 95% of viruses are transmitted through e-mail and RTConnect.net’s virus protection scans all e-mails. There is no 100% solution to protect against all viruses. RTConnect.net recommends also having an up-to-date desktop virus application.
How do I log in to my Webmail account?
Connect to http://webmail.rtconnect.net, enter your username and password.
Where can I find additional documentation?
RT Connect Users Guides page.

Virus Alerts, Hoaxes, & Spoofs…