Plan Coverage

• RT will identify the problem, whether the source is the inside wire, telephone jacks or your telephone set.
• RT will repair or replace as needed all telephone wire that runs from the telelphone company connection point (usually the small box on the outside of your home or business) to the telephone jacks and outlets inside your home.
• RT will repair or correct the trouble in a reasonable manner and, if required reroute wire along baseboards or other locations to avoid unnecessary damage.
• RT will repair existing jacks and wiring as long as one jack is in working order at the time of purchasing RT Wire Care.
• RT will reconnect any existing and working jacks to the main phone line disconnected by a previous customer.

Excluded from Coverage:

• Installation of new inside wire and jacks.
• Complex wire and cable connected to electronic systems.
• Inside phone wire maintenance if at least one jack is not in working order prior to the initiation of the plan.
• Customer equipment (i.e. standard telephones, cordless telephones, answering machines).
• Drilling or cutting into walls.
• Telephone wiring between buildings or separate units of a multi-tenant property.
• Rewiring for jacks and wiring not installed in accordance with accepted industry standards for telephone wiring. RT will offer to make repairs based on standard rates.
• Multi-line & key system business locations.
• Wiring destroyed by fire, flood or natural disasters.

Renters

Rental properties may require approval of the property owner before repairs can be made.

You may want to speak with your landlord before deciding whether or not you should subscribe to RT Wire Care.